65 percent of users need to chat with someone prior to making a purchase online.
McAfee cut average wait times from 25 minutes to 40 seconds, now 80% of their support is via Live Chat and they have reduced their costs by 86%.
Sony Online Entertainment reduced phone use by 50% and has a 90% + approval rating from customers with new chat services.
Instant order tracking for customers increases customer loyalty and instills customer confidence in new buyers.
Increase Sales